Job Description

This individual will be fully onsite at Midway Elementary School of the Arts in Sanford.

POSITION SUMMARY
Coordinate Community School health and wellness services by identifying student and family needs and facilitating access to medical, behavioral, and support resources. Collaborate with school leadership, families, and community providers to ensure coordinated care, compliance, and effective service delivery.

 

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION
An individual must be able to perform each essential duty listed below at a satisfactory level: 

• Coordinate and track the Community School health care referral network, including medical, dental, vision, and mental health services.
• Serve as the primary liaison with school leadership, school nurses, health care providers, and internal and external partners.
• Serve as an initial point of access for students and parents seeking health, wellness, and support services.
• Participate in multidisciplinary care team meetings to support behavioral interventions, care coordination, and referrals.
• Track and follow up on all internal and external referrals to ensure service completion and appropriate documentation.
• Establish and maintain referral partnerships with community agencies and service providers.
• Complete and maintain required documentation, including assessments, service plans, progress notes, and tracking tools, in compliance with applicable requirements.
• Participate in crisis intervention and response activities in accordance with established protocols.
• Oversee eligibility verification, billing, reimbursement, and related administrative processes to ensure compliance and program sustainability.
• Maintain detailed, accurate and timely records of program data using required databases.
• Assist with providing detailed reporting on program outputs and outcomes.
• Attend outreach events to increase knowledge of program services.
• Meet all grant requirements and expectations. 
• Collect participant success stories to highlight program achievements.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements. 
• May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.
  
   

JOB REQUIREMENTS
Job requirements include:

• Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree. 
• One year of experience in nonprofit, social services, case management, health education, child development, or early intervention preferred.
• Public speaking experience preferred. 
• Intermediate experience with Microsoft Office required. 
• Customer relationship management database experience, preferred. 
• Customer service skills and experience required. 
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently with minimal supervision required.
• Strong communication skills, both written and orally, required. 
• Ability to utilize critical thinking and problem-solving skills. 
• Ability to utilize organizational skills effectively. 
• Must have access to a private, secure, and stable high-speed internet connection.
• Must have access to a quiet, confidential workspace.
• Ability to pass level II background screening.
• Bilingual is a plus.
  
   

COMPETENCY REQUIREMENTS
Communications - Ability to communicate effectively. 

Business Ethics - Ability to work with integrity and ethics. 

Judgment - Ability to use sound judgement. 

Initiative - Ability to take initiative. 

Teamwork - Ability to work in a team environment.

 

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

PHYSICAL DEMANDS
Physical demands include: 

• Constantly remaining in a stationary position, often sitting or standing for prolonged periods.
• Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
• Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.
• Constant use of standard office equipment such as the telephone and/or headset, copier, and computer. 
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
• Constantly viewing information on a computer screen.  
• Occasionally traveling to the office or offsite location. 
• Occasionally lifting and moving of items weighing up to approximately 30 pounds.
• Occasionally bending, stooping, or kneeling.
  
   

WORKING CONDITIONS
Working conditions include:

• Hybrid inside working environment. 
• Occasional working in outdoor environment with high or low temperatures.
• Occasional early mornings, evenings, and weekend hours.
• High level of long periods of concentration.
• Frequent interactions with internal and external customers.
• Reliable transportation required.
• Occasional travel to multiple locations in Orange, Osceola, and Seminole
  Counties.

Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!

 
Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.

 
Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.

 
401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.

 
Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.  Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

In accordance with Florida law, this position requires screening through the Florida Care Provider Background Screening Clearinghouse. Additional information regarding the screening process is available through the  .

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