Job Description

Team Members: $18.70/hr - $20.00/hr &
Shift Leads: $20.00/hr- $22.00/hr (depending on experience)

Join our team at Palmetto Superfoods as Team Members & Shift Leads!

At Palmetto Superfoods, we specialize in making one-of-a-kind superfood bowls with authentic Brazilian Açaí coupled with an array of additional bases and toppings that compliment your tastebuds! Either have it your way and build your own or choose a signature blend. Our mission is to fuel a better you, one blend at a time. We focus on clean, healthy, and nourishing ingredients only. No additives, no processed ingredients, and nothing artificial. Whole & real foods only. We are growing every day and are looking for highly skilled individuals with enormous potential to join our team and grow alongside us! We look forward to hearing your story.

DUTIES/RESPONSIBILITIES:

• Prepare and serve bowls and smoothies by following Palmetto Superfoods’ signature recipes, mastering each step to consistently deliver beautifully crafted, high-quality products
• Confidently explain the health benefits of ingredients to customers in an upbeat and informative manner
• Prioritize providing excellent customer service, including being positive and extremely polite, such as proactively informing guests of accurate wait times
• Maintain thorough knowledge of food items, Palmetto Superfoods recipes, and ingredients.
• Effectively handle special circumstances or guest concerns with professionalism, attentiveness, and care
• Step in to assist at the register and digital ordering platforms as needed, providing fast and friendly checkout service to ensure a smooth customer experience
• Fully understand and adhere to the brand’s Employee Handbook (EHB) and Standard Operating Procedures (SOPs) at all times
• Prepare food while following health, safety, and sanitation guidelines accordingly to proper Palmetto Superfoods preparation and safety procedures
• Properly stock, rotate, and organize deliveries in a timely manner and at an appropriate time to ensure freshness and minimize waste.
• Wash blenders, containers, and ice cream scoopers, and return them to their designated areas
• Continuously and thoroughly clean the kitchen, lobby, and outside area
• Communicate effectively with other staff members and work as a team player to ensure that all orders are punctual and accurate
• Communicate with managers about scheduling related matters in a timely manner, such as requesting time off
• Practice punctuality by showing up on time and optimally taking breaks for the appropriate duration
• Complete all opening, mid-shift, and closing responsibilities as scheduled, and follow daily and weekly reminders to keep everything running smoothly
• Practice effective cost-cutting measures to maximize team success
• Track food quality and promptly report inventory needs to ensure consistent product availability.
• Perform ad-hoc tasks as requested by management

REQUIREMENTS/MINIMUM QUALIFICATIONS:

• Must be able to comfortably operate a basic computer and POS system to complete tasks, such as handling order receipts
• Food Safety Certificate is required prior to employment
• Exhibit a positive and down-to-earth personality, top-notch customer service, and active engagement in person and digital formats
• Strong problem-solving skills and a calm, confident approach to challenges
• Excellent communication, time management, and multitasking abilities
• Must be reliable, punctual, and team-oriented.
• Be flexible and be able to work a part-time shift during our hours of 7 AM to 9 PM (hours may vary between store location)
• Availability to work early mornings at open or closing times is preferred and compensated at a higher differential (depending on skills and experience)
• Must adhere to all health, safety, and sanitation requirements
• Must be able to stand for long periods and occasionally lift medium-weight boxes
• Ability to move quickly and with a sense of urgency to meet the demand of a fast-paced work environment
• Maintain a clean and work-appropriate personal appearance while on shift
• Come to work with a positive attitude and willingness to work well with others
• Food experience or an active Food Handler Permit is a PLUS!
• Computer/Mobile knowledge is a PLUS!
• Palmetto Superfoods uses E-Verify in the United States for employment authorization

PHYSICAL REQUIREMENTS: 

• Ability to stand or walk for extended periods (up to 8 hours per shift)
• Ability to lift up to 25 lbs
• Ability to frequently bend, reach, push, and pull as necessary to support store operations. (e.g., deliveries, supplies)
• Comfortable working in a fast-paced environment with frequent movement

WORK ENVIRONMENT: 

• This role takes place in a busy retail environment with frequent interaction with customers and team members
• Exposure to varying noise levels, temperature changes, and cleaning supplies
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed

BENEFITS:

• Paid Time Off/Sick Leave
• Food Handler (Paid) Training/Reimbursement
• 100% off (free) Medium Bowl or Smoothie on each day worked
• 15% off Discount for Friends and Family
• Retirement Savings Plan
• Commuter Reimbursements when applicable
• Access to Social/ Influencer Events such as Outside Lands Music Festival (Based on Employee Status)
• Access to Sport Events such as Warriors, Concerts at Chase Center, & 49ers at Levi's Stadium (Based on Employee Status)
• Growth opportunities into leadership roles such as Assistant Manager, Store Manager or General Manager

Location: Town & Country Village Palo Alto 855 El Camino Real #160, Palo Alto, CA 94301, USA

A \build your own\ vegan friendly, dairy-free, and healthy açaí bowl concept. We are not a traditional restaurant– we like to think of Palmetto Superfoods as a product/service, delivering it to the end consumer in different formats physically AND digitally. We believe in building a Omni-channel like brand where we have physical locations, online local delivery, e-commerce, CPG wholesale, and International licensing while building out international supply chain and production facilities to support all avenues of our business. We believe this will be crucial in building a prominent food & beverage brand in regards to the future of the food industry. We are growing fast and we are looking for hard working individuals to grow with us as we open more locations and start our online operations as well.
OUR MISSION
To fuel a better you, one blend at a time.
OUR VISION
To create a world where açaí and nutritious superfoods are sustainably sourced & delivered to people and communities everywhere, while positively enriching their lifestyle and wellbeing.
CORE VALUES
At Palmetto Superfoods, our core values are the guiding principles that shape everything we do, from the products we serve to the way we interact with our customers and employees. We firmly believe these values set the foundation for fostering a positive and impactful environment for all.
PASSION: Passionate pursuit of progress and growth
ADAPTABILITY: Embrace change, learn quickly, and pivot strategies when necessary, allowing us to thrive and seize opportunities
LOYALTY: Prioritize unwavering commitment and dedication to our customers, fostering a strong foundation of mutual respect
METICULOUS: Strive for excellence through meticulous execution, consistently delivering high-quality results
ENTHUSIASM: Approaching challenges with positive energy, a willingness to learn, and a contagious excitement that fuels innovation and inspires others
TEAMWORK: Collaboration is the key to creating exceptional experiences for our customers and supporting one another
TRUST: Building strong, authentic relationships founded on mutual trust, where open communication, reliability, and integrity are the cornerstones of every interaction
ORGANIZATION: By fostering a culture of structured thinking and proactive organization, we strive to deliver consistent quality and timely results
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Job Tags

Part time, Local area, All shifts, Flexible hours, Shift work, Afternoon shift, Early shift

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